1. Eligibility

• You must be at least 18 years old to make a purchase from our website.
• If you are under 18, you may use the website only under the supervision of a parent or guardian.

2. Products & Descriptions

• We make every effort to ensure our product descriptions, images, and prices are accurate.
• However, slight variations in colour, design, or packaging may occur due to photography or manufacturing changes.
• All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

3. Pricing & Payment

• All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated.
• We accept multiple payment methods, including Credit/Debit Cards, UPI, Net Banking, and Wallet Payments.
• Payment is processed securely through trusted payment gateways. We do not store your card details.
• Prices and offers may change without prior notice.

4. Order Acceptance & Cancellation

• Once you place an order, you will receive an email/SMS confirmation. This does not guarantee acceptance; we may cancel an order if:
  • The product is out of stock
  • There are errors in pricing or product details
  • Payment is incomplete or fraudulent
• If we cancel an order after payment, the amount will be refunded to the original payment method within 5–7 working days.

5. Shipping & Delivery

• We offer PAN India Shipping via trusted courier partners.
• Delivery timelines vary by location but are usually 3–7 working days.
• We are not responsible for delays caused by courier companies, weather, or unforeseen circumstances.
• Risk of loss passes to you upon delivery of the order.

6. Returns & Exchanges

• Please refer to our Return & Exchange Policy for detailed terms.
• Products must be returned unused, in their original packaging, and within the specified return period.
• Certain items like teethers or personalised products may not be eligible for return due to hygiene reasons.

7. Intellectual Property

• All content on this website, including text, images, graphics, logos, and designs, is the property of Pingo Play or its licensors.
• You may not copy, reproduce, or distribute any content without our written consent.

8. Prohibited Uses

You agree not to:

• Use the website for fraudulent or illegal purposes
• Interfere with website security or functionality
• Upload viruses or malicious code
• Engage in activities that damage our reputation or brand

9. Limitation of Liability

• To the fullest extent permitted by law, Pingo Play will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
• Our total liability will not exceed the amount you paid for the product in dispute.

10. Indemnification

You agree to indemnify and hold harmless Pingo Play, its owners, and employees from any claims, damages, or expenses resulting from your use of the website or breach of these Terms.

11. Changes to the Terms

We may update these Terms from time to time. Changes will be posted on this page with the updated date. Continued use of the website after changes means you accept the revised Terms.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts in [Your City], India.

13. Contact Us

For questions regarding these Terms, contact us at:

• Email: info@pingoplaytoys.com
• Phone: +91-9650685986
• Address: Sector 75, Noida, Uttar Pradesh 201301