Introduction

Pingo Play (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website www.pingoplaytoys.com or make a purchase from us.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name
• Billing & Shipping Address
• Phone Number
• Email Address
• Payment details (processed securely through payment gateways; we do not store your card details)

1.2 Non-Personal Information

• Browser type, device type, operating system
• IP address, location data (city-level)
• Pages viewed, time spent on the website, and referring website links

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Send order confirmations, shipping updates, and customer support responses
• Improve our website, products, and services
• Personalize your shopping experience
• Send promotional emails, offers, and product updates (only if you have subscribed)
• Comply with legal and regulatory requirements
• Screen transactions for potential fraud or security risks

3. Sharing Your Information

We do not sell your personal information to third parties.

We share your Personal Information with third-party service providers to help operate our website and fulfill orders. For instance:

• Our store is powered by WooCommerce (please review their privacy policy)
• We use Google Analytics to understand customer behavior (see Google Privacy Policy)
• You can opt-out of Google Analytics using the Google Analytics Opt-Out add-on or your browser settings

We may also share information when required by law enforcement, legal requests, or to protect our rights and property.

4. Cookies & Tracking Technologies

Our website uses cookies to:

• Remember your preferences and cart items
• Track website performance and visitor behavior (via Google Analytics, Meta Pixel, etc.)

You can disable cookies in your browser settings, but this may affect certain features of the website.

5. Data Security

We take reasonable measures to protect your data, including SSL encryption, secure payment processing, and limited access to personal information.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access, update, or delete your personal data
• Opt-out of promotional communications
• Request a copy of the information we hold about you

To exercise these rights, contact us at info@pingoplaytoys.com.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review the privacy policies of those third-party sites before providing them with your personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Please check this page periodically for updates.

9. Contact Us

If you have any questions about this Privacy Policy, you can reach us at: